To meet the 2018 goals and to challenge ourselves, we have developed specific pillars that will be demonstrated to our customers. These behaviors are reinforced daily, with the management team requesting and acting on feedback on how the pillars are impacting our business, where we are succeeding, and how we can improve. By adopting them into our daily routines, the entire Modagrafics organization is better focused on achieving success so our clients’ brands will prosper.

Customers
• Be fanatic about response time 
• Know what’s in it for them
• Present professionally
• Communicate effectively 
• Increase our credibility 
• Deliver mind blowing customer service 
• Take personal responsibility for quality 
• Pay attention to the details 
• Create Win/Win solutions 
• Follow up on everything

Team
• Check ego at the door 
• Listen to understand 
• Get clear on expectations 
• Speak straight 
• Go the extra mile 
• Work together and share information 
• Address problems with solutions
• Commit to safety 
• Build a positive reputation 
• Honor commitments
• Know our mission 
• Strategize for success 
• Show up 
• Get the facts 
• Practice blameless problem-solving

Individual
• Be curious 
• Think around the curve
• Develop personal processes
• Deliver results
• Be relentless
• Document your ideas
• Be the best you can be today
• Take ownership
• Innovate
• Do the right thing, always 
• Find a way 
• Prepare and execute 
• Be obsessive about organization 
• Demonstrate pride in Modagrafics 
• Dedicate yourself to everything you do

Related Links:

The Modagrafics Way to Better Fleet Branding

Modagrafics Core Values

The President's Perspective

New Scorecard processes gets high grades